Privacy Policy – Verlo

Last updated: 4 October 2024

At Verlo, we take the protection of your privacy seriously and believe in being transparent about how your data is used.

SMS programme (where applicable)

We process certain data in order to send you:

• notifications relating to your orders (including abandoned baskets),
• promotional offers by SMS,
• transactional messages (for example, review requests).

Consent and sign-up data for our SMS programme is never shared with third parties, other than with our messaging providers, and solely to enable the programme to be delivered and run properly.

Our website uses cookies to track the items added to your basket (including where checkout is abandoned). This information may be used to send you a basket reminder by SMS.

Collection and use of personal data

When you place an order or register on our website, we collect information including your name, address, email address and telephone number.

This data is used solely to:

• process your orders,
• send you notifications (email/SMS),
• contact you where necessary.

All data is stored securely and is never sold on.

Unsubscribing and your rights

You may unsubscribe at any time:

• by email: using the unsubscribe link at the bottom of every email,
• by SMS: by replying STOP.

Under the GDPR, you have the right of access, rectification, erasure, objection and portability.

For any request, please contact us at: contact@tryverlo.com

Data controller

Verlo is the controller of your personal data.

Contact: contact@tryverlo.com

What data do we collect?

Personal information: surname, first name, address, email address, telephone number (e.g. when creating an account, placing an order or getting in touch).

Order and payment data: purchase details, order history, payment information (processed securely by our payment provider).

Usage data: IP address, browser type, pages visited, session duration (via cookies and similar technologies).

Purposes of processing

We use your data to:

Process your orders: picking, dispatch and tracking.

Manage your customer account: access to your personal area and preferences.

Improve our services: optimising the website and customer service.

Marketing: sending you offers and news, with your consent.

Legal obligations: regulatory compliance (accounting, requests from the authorities).

Sharing your data

We share your data only where necessary:

Service providers: payment, delivery, hosting and messaging (acting on our behalf).

Authorities: only where required by law.

We do not sell your personal data to third parties.

Retention periods

We retain your data for as long as is necessary for the purposes described above, taking into account our legal obligations and the handling of any dispute.

Your rights (GDPR)

Access: to find out what data we hold about you.

Rectification: to have inaccurate data corrected.

Erasure: to request deletion (unless we are legally required to retain it).

Objection: to object to your data being used for marketing.

Portability: to receive your data in a structured format.

To exercise your rights: contact@tryverlo.com (we will respond within the statutory time limits).

Security

We put in place appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

Changes to this policy

This policy may be updated to reflect changes in our business or in regulatory requirements. Any changes will be published here along with the date of the update.

Contact

For any question about this policy or about how your data is processed: contact@tryverlo.com