Returns Policy – Verlo

At Verlo, your satisfaction is our priority. If your purchase isn't quite right, we're here to help — simply and stress-free.

Satisfied or your money back – 30 days

You have 30 days from receiving your order to request a return. During the first 14 days, your statutory right of withdrawal applies (Legislative Decree 206/2005 – Italian Consumer Code, and EU Directive 2011/83/EU). From day 15 to day 30, we voluntarily extend this right through our "satisfied or your money back" guarantee, under the same conditions.

How to request a return

Email us at contact@tryverlo.com with the subject line "RETURN – Order number", within 30 days of receiving your order. We'll reply within 24–48 hours with shipping instructions. Please return the item using a tracked service (tracking allows us to confirm that your parcel has arrived safely). Once we've received and inspected the return, we'll issue your refund within 14 days, to the original payment method.

Return conditions

To be accepted, the item must be unused and unworn (including trying it on), unwashed, in perfect original condition, in its original packaging with all labels attached and intact, and accompanied by proof of purchase.

Intimate apparel

For reasons of hygiene and public health, intimate items that have been worn or tried on cannot be accepted, unless they are faulty. The "satisfied or your money back" guarantee applies to unworn items returned in their original condition.

Costs

Return postage is at the customer's expense, except where the item is faulty or we've made a mistake. In those cases, we cover all costs, including return postage and the original delivery charge.

Faulty or incorrect items

If you receive an item that is faulty or different from the one you ordered, contact us at contact@tryverlo.com with clear photos. You are covered by the 2-year legal guarantee of conformity. We will arrange a replacement or a full refund, including delivery costs.

Contact

For any questions: contact@tryverlo.com